FAQ's

FAQs – NeedsName Pet Store

1. What products do you offer?

We offer a wide range of pet essentials including food, treats, toys, grooming items, accessories, health products, and more for dogs, cats, and small pets.

2. Do you offer nationwide delivery?

Absolutely! We offer fast delivery across the UK.
Shipping times will differ slightly based on where you live.
International orders are welcome too, but extra shipping charges may apply.

3. How long will my order take to arrive?

Orders are usually delivered within 3–7 working days. You will receive tracking updates once your order is shipped.

4. What payment methods do you accept?

We accept online payments (where available).

5. Can I return or exchange a product?

Yes, you can request a return or exchange within 7 days of delivery if:

• The item is damaged

• The wrong product was delivered

• The item is unused and in original packaging

Contact our support team for quick assistance.

6. Do you offer any guarantees on your products?

We make sure all items are from trusted suppliers. If you face any issue, reach out and we’ll do our best to help.

7. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email.

8. Are the food products original?

Yes! All pet food and treats are 100% authentic, sourced directly from reliable suppliers.

9. Do you have a return policy for pet food?

For health and safety reasons, opened or used food bags cannot be returned.
Unopened bags may be returned within 7 days.

10. Can I change or cancel my order?

If your order has not been shipped yet, you can contact us to change or cancel it.

11. Do you provide customer support?

Yes! Our support team is available on WhatsApp, email, and social media to help with any questions.

12. How can I contact you?

You can reach us through:

• Email: SnugPawsco19@gmail.com

• Instagram/Facebook: @SnugPawsco