Shipping policy

Welcome to NeedsName Pets!
We are committed to providing high-quality pet products and a smooth shopping experience. Please read our store policies carefully. By placing an order, you agree to the terms below.

1. Shipping Policy

Processing Time

  • All orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time & Rates

  • Standard delivery usually takes 7–15 business days, depending on your location.

  • Shipping rates are calculated at checkout based on weight and destination.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS.

Shipping Delays

  • Delivery may be delayed due to customs, weather, or carrier issues.

  • NeedsName Pets is not responsible for delays caused by shipping carriers.

2. Returns & Refund Policy

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged

  • Defective

  • Incorrect item received

We do not accept returns for:

  • Used items

  • Personal hygiene pet products

  • Items without original packaging

How to Request a Return

  • Contact us at [your email] with your order number and photos of the issue.

  • Once approved, we will provide return instructions.

Refunds

  • Refunds are issued back to your original payment method.

  • Please allow 5–10 business days after approval.

No Change of Mind Return

  • We currently do not accept change-of-mind returns.

3. Cancellation Policy

  • Orders can only be canceled within 6 hours of purchase.

  • Once processed or shipped, orders cannot be canceled.

4. Exchange Policy

  • Exchanges are available only for damaged or defective items.

  • Contact customer support for approval.

5. Privacy Policy

Information We Collect

  • Name, email, phone, address

  • Payment information (processed securely)

  • Browsing and purchase data

How We Use Your Information

  • To process orders

  • Improve customer experience

  • Send updates and promotional offers

  • Enhance website performance

Data Protection

  • We use secure payment gateways.

  • We do not share or sell your personal information to third parties.

6. Contact Us

If you have any questions regarding our policies, feel free to reach out.

📧 Email: [your email]
📞 Phone: [your phone number]
🌐 Website: NeedsName Pets